Shipping Policy
Read more about our shipping and returns policy below.
Order Processing
For physical products, namely our custom-made seamless shelf, please allow 2-3 days to process your order. Expect an email within 5-7 days to let you know your order is on the way!
For digital downloads, a link will be generated on the order page after completed payment. This may take a few minutes. You will also receive an e-mail with a download link after purchase is complete. Returns are not accepted for digital products.
Shipping & Delivery
For digital downloads, a link will be generated on the order page after completed payment. This may take a few minutes. You will also receive an e-mail with a download link after purchase is complete. Returns are not accepted for digital products.
Orders for physical products are generally shipped within 3-4 days using [USPS delivery standard is 2 - 7 days]. Flat rate shipping fee of [$5] applies to orders shipping to USA. We do not ship outside of the USA at this time.
Store Pickup
We do not offer store pickup at this time.
Returns
- Returns are accepted for 30 days
- No restocking fee
- Digital products are final sale. Refunds applied for duplicate orders only.
Rental Period
The minimum rental period is 1 week. The Renter understands and agrees that rentals for less than the minimum rental period will be charged at the full rental rate for the minimum rental period. (Ex: 1 day rentals are still charged the weekly price). Time extensions may be made to prop rentals but are subject to availability.
Payment
100 percent payment is due at time of booking rental reservation. All rentals are paid for and booked through the Company’s website.
Cancellation + Refunds
Cancellation of a reservation within 7 days prior to the pick-up date will not be refunded. No-shows for pick-up will not be refunded and forfeit the reservation of reserved props. Refunds will be made to cancellations made more than 7 days in advance of rental pickup date.
Late Pickup / Late Returns
Failure to return the order by 7pm on the return date will result in additional rental fees. 20 percent late fee per day per item.
Lost or Damaged Items
The renter agrees to return all rental items in the condition in which they were received, except for normal wear and tear and any necessary repairs as set out in paragraph seven. Renter is responsible to pay in full for lost or damaged items and fees will be assessed by the Company based on retail and replacement value.
Acceptance on As Is Basis
The Renter agrees to accept the rental items on an “as is” basis with the understanding that many of the items are used and may have imperfections, but that these imperfections will not affect the production value of the items.
Repairs
The Renter may, with the Company’s prior written permission, make necessary repairs to the rental items during the rental period.